I'm a techie at heart with a passion for business. Throughout my career, I've founded technology companies and led Customer Success, Customer Experience, and Product Management organizations of various sizes.
My passion lies in leveraging advanced technologies to deliver exceptional end-user products and experiences that solve complex challenges.
💼 Technical Product Management 👥 Customer Success & Experience
🎨 UI/UX & Product Strategy 📊 Business Intelligence & Analytics
🤖 AI Implementation & Governance 💻 Software Engineering
🏗️ Software Architecture & DevOps 🐧 Linux System Engineering
- 🤖 AI Integration & Governance - Implementing AI solutions with responsible governance frameworks
- 📊 Data-Driven Product Strategy - Leveraging analytics to drive product decisions
- 🚀 Scaling Customer Success - Building repeatable, scalable customer experience programs
- 🎓 Continuous Learning - Exploring emerging technologies and best practices
Product Management & Strategy
- Agile & Scaled Agile Framework (SAFe)
- Product Roadmapping & Lifecycle Management
- Go-to-Market Strategy
- UI/UX Design & User Stories
- Product Launch & Growth
Customer Success & Experience
- Customer Journey Mapping
- Customer Onboarding & Retention
- Customer Data Platform (CDP) Implementation
- Scaled Customer Success Operations
- Global Support & Service Delivery
Technical & Engineering
- Software Architecture & Development
- DevOps & CI/CD
- Cloud Infrastructure (AWS, Azure, GCP)
- Database Administration
- Network Engineering
- System Architecture
Leadership & Operations
- Cross-functional Team Leadership
- Business Strategy & Development
- Process Improvement & SOPs
- Risk Management
- Strategic Partnerships
- Resource Allocation & KPIs
Want to dive deeper into my experience and expertise?
- 📄 View My Complete Skills - Comprehensive breakdown of my professional capabilities
- 💻 Technology Expertise - Detailed list of platforms and tools I've mastered
- 💼 LinkedIn Profile - Full professional history and recommendations
I'm always interested in connecting with fellow technologists, product leaders, and entrepreneurs. Whether you want to discuss AI implementation, product strategy, or customer experience excellence:
Building exceptional products and experiences, one innovation at a time.